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We’ll liaise with your insurer, handle the paperwork and keep you informed every step of the way.
An accident is stressful enough. We deal directly with your insurer, from assessment to approval, so you don’t have to chase anyone. Our goal is to make the process as easy as possible for you.
Contact your insurer to lodge a claim and get your claim number.
Let your insurer know you’d like Cromer Auto Body Works to do the repairs.
We inspect the damage and work directly with your insurer on the quote and approval.
We complete the repairs and keep you informed until your car is ready to collect.
If you’ve just had an accident, these steps will help your claim go smoothly. If anyone is hurt or the road is blocked, call 000 first.
Move to a safe spot if you can and turn on your hazard lights.
Get the other driver's name, phone, address, rego and insurer.
Photograph the damage, both vehicles and the scene from a few angles.
We'll help you with the next steps and your claim.
Many insurance policies let you choose your own repairer, but it depends on your policy. Check your policy wording, or give us a call and we’ll help you find out.
We work with all insurance companies. Just let us know who you’re insured with when you get in touch.
If an excess applies to your claim, it’s usually paid when you collect your car. Your insurer will confirm the amount. [CONFIRM EXCESS PROCESS WITH CLIENT]
Let us know when you contact us. We’ll talk you through the next steps and help with the paperwork. [CONFIRM NOT-AT-FAULT PROCESS WITH CLIENT]
Yes. We do private repairs too. Send us a few photos or book an inspection and we’ll give you a clear quote.
It depends on the damage, parts availability and insurer approval. We’ll give you an estimated timeframe with your quote and keep you updated.
Yes. Many policies cover windscreen replacement, and cars with driver-assist features often need recalibration afterwards. Tell us your insurer and we’ll take care of the paperwork.
